You may notice something a little different about this site

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Everything changes and nothing stands still — at least if Heraclitus is to be believed.

Today, you can believe the old philosopher. My IT team and our friends at BoardingArea are putting the finishing touches on a top-to-bottom redesign of this site. We wanted to create something more mobile-friendly, interactive and useful.

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A burned-out clutch and a broken down case

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The line between “right” and “wrong” is clear on many of the cases I cover on this site.

But not this time.

This complaint has prompted a lot of soul-searching. It may be one of those times where my involvement in a dispute affected the outcome in a way it shouldn’t have. Even so, I’m not sure I would have done anything differently.
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