Hello, Dummy! Comcast calls its customers more shocking names

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Caution: This post contains language that may not be appropriate for a family audience.

The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.

Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.
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